I don’t remember using Expedia, the online booking agency, to buy airline tickets though I’ve used it to compare prices. This time they had the best price on a nonstop ticket to Montego Bay. That clinched it.

A few days after I’d completed my purchase, I received an email from Expedia introducing my personal Jamaica concierge. Although I didn’t need the complimentary concierge service, which is provided by an Expedia Local Expert®, I was intrigued.

When I called the toll-free number in the email, Dania, Expedia’s Concierge’s distinctive Jamaican voice greeted me. Dania explained that she could assist me to book a transfer to my hotel and pre-book any activities I was interested in but since I didn’t need her expertise, I chatted with her instead.

Expedia, she explained, had partnered with Jamaica Tours, a local company, to launch the service, which started last August. According to its website, Expedia Concierge Service is provided by “knowledgeable” local experts in several locations including Hawaii, Mexico, and Las Vegas, Orlando and New York.

Jamaica Tours Limited, a 50 year old company, is the island’s largest ground tour operator and destination management company.

Although I didn’t need Expedia’s Concierge Service this time, I’m happy to learn that they offers it. There’s a lot of information about local attractions online, for example, but when you’re traveling to an unfamiliar destination, it’s helpful and reassuring to have someone who knows the scene help you find what you need so you can hit the ground running when you arrive.

Have you used a concierge service during your travels?